Last updated: 1 October 2026
1. Who We Are
ZEN Milk is a consumer brand of Zon BioAgriEnviroSciences and Livestock LLP (“ZEN Milk”, “we”, “us” or “our”).
Our website is: https://zenmilk.in
We provide information about ZEN Milk and our dairy products and allow customers to contact us regarding delivery availability, subscriptions, products and services.
2. Information We May Receive
When you contact us or request our services, we may receive information such as:
- Your name
- Mobile/WhatsApp number
- Delivery address or location
- Preferred milk quantity and delivery schedule
- Information you voluntarily provide in messages or enquiries
- Payment or subscription-related information where required to process your order
We only seek information reasonably necessary for responding to enquiries, arranging deliveries, managing subscriptions and providing our services.
3. How We Use Your Information
We may use information provided by you to:
- Respond to enquiries and requests
- Check delivery availability
- Arrange milk deliveries
- Manage prepaid subscriptions
- Communicate with you regarding your orders or subscription
- Respond to customer-service requests
- Maintain appropriate business and transaction records
- Comply with applicable legal or regulatory requirements
We do not use personal information for purposes unrelated to the services or enquiries for which it was provided, except where required or permitted by applicable law.
4. WhatsApp Communication
Our website provides links that allow you to contact ZEN Milk through WhatsApp.
When you choose to use WhatsApp, your communication is also subject to WhatsApp’s own terms and privacy policies.
Information you voluntarily provide to us through WhatsApp may be used to respond to your enquiry, arrange delivery, manage your subscription or provide customer support.
5. Website Forms and Cookies
Our website does not currently require visitors to create an account or log in.
We may use basic technical information and cookies that are necessary for the operation, security and performance of the website.
We do not intentionally collect sensitive personal information through the website.
If additional analytics, advertising, payment or other third-party services are introduced in the future, this Privacy Policy may be updated to reflect those services and the information they process.
6. Third-Party Services
Our website may contain links to or use services provided by third parties, including WhatsApp and website/hosting service providers.
Third-party services operate under their own terms and privacy policies. We encourage users to review the relevant third-party privacy information when using those services.
7. Sharing of Information
We do not sell or rent customer personal information.
Information may be shared with service providers or other parties where reasonably necessary to:
- Provide delivery or customer services
- Process or support transactions
- Maintain our website and IT systems
- Comply with legal obligations
- Protect our rights, customers or business
Such sharing will be limited to what is reasonably necessary for the relevant purpose.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, for providing our services, maintaining appropriate business records, resolving disputes, or meeting legal and regulatory requirements.
10. Your Rights and Requests
Subject to applicable law, you may contact us regarding personal information that you have provided to us, including requests concerning access, correction, withdrawal of consent where applicable, or deletion where applicable.
You may contact us using the details below.
11. Children’s Privacy
Our website and services are intended for general customers and are not specifically directed at children.
We do not knowingly seek to collect personal information from children through the website.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, technology or applicable legal requirements.
The updated version will be published on this page with the revised “Last updated” date.
13. Contact Us
For privacy-related questions or requests, please contact:
Zon BioAgriEnviroSciences and Livestock LLP
ZEN Milk
Email: info@zenmilk.in
WhatsApp: +91 63557 73441
Website: https://zenmilk.in